Admissions & Getting Started

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How do I start the admissions process?
Simply call our 24/7 admissions line at (888) 966-0123 or fill out our online assessment form. Our team will guide you through every step of the process, from initial contact to admission.

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How long does the admissions process take?
We can typically complete the admissions process within 24–48 hours. In urgent situations, we can expedite admission and get your teen the help they need within hours.

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What insurance do you accept?
We accept most major insurance plans including Aetna, Blue Cross Blue Shield, Cigna, UnitedHealth, Humana, Kaiser Permanente, Tricare, and Medicaid. Our admissions team will verify your benefits free of charge.

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What if we don’t have insurance?
We offer various payment options and financial assistance programs. Our team will work with you to find a solution that makes treatment accessible for your family.

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Treatment Programs

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What types of programs do you offer?
We offer residential/inpatient treatment, partial hospitalization programs (PHP), intensive outpatient programs (IOP), and specialized care for various mental health conditions affecting teenage males.

How long does treatment typically last?

Treatment length varies based on individual needs. Residential programs typically last 30–90 days, PHP runs 2–6 weeks, and IOP lasts 6–12 weeks. Our clinical team will work with you to determine the appropriate length of stay.

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Can my teen continue schooling during treatment?
Yes. We provide academic support and tutoring to ensure your teen stays on track with their education. We work closely with your teen’s school to coordinate coursework and credits.

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What therapeutic approaches do you use?
We use evidence-based approaches including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), trauma-informed care, family systems therapy, and more. Treatment is personalized to each teen’s unique needs.

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Family Involvement

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Can we visit our teen during treatment?
Yes. Family involvement is a crucial part of our treatment approach. We have scheduled visitation times and family therapy sessions. The specific schedule depends on the program level and phase of treatment.

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Do you offer family therapy?
Absolutely. Family therapy is an integral part of our treatment program. We believe healing happens best when the whole family is involved in the process.

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How are we kept informed of our teen’s progress?
We provide regular updates through family therapy sessions, treatment team meetings, and progress reports. You’ll have direct communication with your teen’s treatment team.

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Safety & Medical Care

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How do you ensure my teen’s safety?
We provide 24/7 supervision, secure facilities, crisis intervention protocols, and staff trained in adolescent mental health care. Safety is our top priority.

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Do you provide medical and psychiatric care?
Yes. We have board-certified psychiatrists and medical professionals on staff. We provide comprehensive psychiatric evaluations, medication management, and medical monitoring.

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What if my teen needs emergency medical care?
We have protocols in place for medical emergencies and work with local hospitals and emergency services. Our medical team is available 24/7 to respond to any health concerns.

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After Treatment

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What happens after my teen completes the program?
We provide comprehensive discharge planning and aftercare support, including step-down care options, outpatient therapy referrals, support group connections, and ongoing family support.

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Do you offer alumni support?
Yes. We maintain connection with our alumni through support groups, check-in calls, and continuing care resources to support long-term recovery.

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What is your success rate?
Success varies by individual, but we track outcomes including symptom reduction, improved functioning, and family relationships. We’re happy to discuss our outcomes data during your consultation.

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